To give you the ultimate confidence in your purchase you’ve got up to 14 days to try your new item in your home. If it’s not right? Returns can be made on all full-priced items for a refund, exchange or store credit.
A few things to note:
- We only accept returns purchased through cndlestudio.com.
- Items must be returned in their original condition and packaging attached in order to be accepted.
- If the order is less than £45, it is the customer’s responsibility to pay all freight and associated shipping charges to return the item.
- In the case that order is greater than £50, CNDLE Studio will reimburse return shipping costs up to £15.
- Full priced items purchased using a promotional code of up to 10% are eligible for a refund, store credit or exchange. Discount or sale prices greater than 10% are not eligible for a return.
How to return/exchange an item
- Request a return/exchange within 30 days of receiving your order by filling out the form at the bottom of this page.
- Once the return/exchange request has been approved, you will receive an email informing you of the return shipping address.
- Item(s) are to be sent back to CNDLE Studio via a reputable postage service with tracking as CNDLE Studio is not liable for any lost returned items.
- All item(s) assessed by CNDLE Studio before your return is approved and an exchange or refund is processed.
If you have any questions or require any further clarification, please contact us at firstname.lastname@example.org.